Refund policy

Amazon Marketplace Purchases

Because our checkout process is powered by Amazon, all orders placed through our website are subject to Amazon’s Standard Return Policy.

• Return Process: To initiate a return, please log in to your Amazon account, navigate to "Your Orders," and select the "Return or Replace Items" button.
• Refunds: Amazon manages all payment processing and refunds. Once your return is received and processed at an Amazon fulfillment center, your refund will be issued to your original payment method according to Amazon’s timelines.
• Return Window: Most items can be returned within 30 days of receipt, though this may vary based on specific Amazon holiday policies or product categories.

 

SUNREI Manufacturer Warranty

While Amazon handles the initial return of your purchase, SUNREI stands behind the quality of our engineering. We offer a specialized warranty for defects in materials and workmanship:

• 2-Year Limited Warranty: All SUNREI products are backed by a 2-Year Limited Warranty.
• Warranty Claims: If your product develops a fault after the Amazon return window has closed, please contact our US-based support team.

 

Damaged or Defective Items

If your item arrives damaged or is defective upon arrival, we recommend contacting Amazon Customer Service immediately for a replacement. If you require technical assistance or have questions about your product’s "No-False Rating" performance or IPX-rated durability, please reach out to us directly.